A well-structured ticket reduces resolution time by up to 70%.
✔️ Include:
- What you are trying to do
- What is happening instead
- When the problem started
- URL related to the issue
- Relevant service (shared, reseller, VPS, etc.)
- Screenshots or logs
- If you changed anything before the error occurred
✔️ Examples of good descriptions:
"The site example.com has been returning a 500 error since last night. No changes were made to the code. I am attaching an error log from my WordPress website debug log."
"Emails from the domain mydomain.gr are not being delivered to outlook.com. I am attaching a bounce message."
❌ What to avoid:
- "Nothing is working."
- "Fix it urgently."
- No information or blurry/cropped screenshots.
